Frequently asked questions

When will I receive my order?

Firstly, thank you for purchasing some Speciality Quirky Coffee. We want to make sure you get your coffee as fresh as possible and without delay. If you have ordered before 12 noon then your order will be shipped to you on the same day. This should reach you by the next working day with our standard delivery service. However, we do ask that you allow 2-3 working days for delivery. If you haven’t received your order after 3 working days please contact us either by phone or email. Please note during busier times of the year such as Christmas your order may take longer to arrive.

We pride ourselves on 100% customer satisfaction so whatever the problem someone from the team will always be happy to help.

How does the Quirky Subscription service work?

Our subscription service is very simple. On each of our product pages, you have the option of our subscription service that means you will not only receive your coffee every month but save 10% too!

You will receive your chosen coffee, weight and grind every single month straight to your door without the worry of ever running out of fresh speciality coffee again.

If at any time you wish to cancel this is not a problem. All we ask is that you contact us before 12pm on the date of your renewal. Your renewal will always be the same date of the month as per your initial order.

We always like our customers to be happy so if you would like to change the type of coffee that you have subscribed to we are only a phone call or email away to do this for you. Again, all we ask is that you do this before 12pm on the day of your renewal.

What are your shipping costs?

Shipping costs are either our standard delivery (Royal Mail 1st Class) or Royal Mail Guaranteed Next Day Delivery. Our shipping rates are calculated based on how much Quirky Coffee you have ordered. You will see our charges below.

Quirky Coffee orders under 900g

Standard Delivery: £2.50

Guaranteed Next Day Delivery: £9.00

Quirky Coffee orders 900g – 2kg

Standard Delivery: £3.50

Guaranteed Next Day Delivery: £11.50

Please note that our Coffee Gift Box sets are shipped separately in letterbox friendly packaging.

What are Arabica coffee beans?

There are two main varieties of coffee, Arabica and Robusta. Robusta beans are born onto a plant that is able to grow in low altitudes of 200-800 metres whereas Arabica beans are delicate and must grow in cool, subtropical climates at a higher altitude.

Do you offer samples?

If you would like to try a selection of our coffee then purchase our gift taster box. You will receive 3 x 70g bags of coffee either as a whole bean or ground to your brew preference. This is a great way to find your favourite Quirky Coffee.

How should I store my coffee?”

We recommend that you buy what you need. Buy little and often to ensure optimum freshness of your Quirky Coffee Co beans. If you grind your coffee beans at home it is best to just grind what you need each time you brew. You are able to purchase all the Quirky Coffee Co range of artisan beans either as whole bean or ground to your specific brewing needs. If you wish to have a more bespoke grind please feel free to contact us to discuss. We are always willing to help out our fellow coffee lovers!

As for storing your beans, there are many ways that the internet tells you how to do this or not do this. We recommend that you reseal your Quirky Coffee Co bag and keep your beans in a dry cool place in an airtight container. Do not store your delicious coffee beans in the fridge!

How long will my Quirky Coffee stay fresh for?

If you are buying whole beans then we would recommend using them within 3 months of the ‘Roasted On’ date. You will find this date on the back of your Quirky Coffee Co bag. If we are grinding your beans for you they will begin to lose quality sooner as it has a much larger surface area. Whichever way you purchase your speciality beans, we are certain that you will have finished your supply within 3 months. In fact, we hope that you would have tried a variety of our 100% Single Origins and our bespoke Quirky Coffee Co Blends before reaching the recommended 3-month window.

If you have any further questions that are not listed here please reach out to the team and we will always be willing to give you some assistance. You can contact the Quirky Coffee team on the telephone, by email or using the contact page.